Tax Season is over, but you can still receive your tax refund on American Express Serve. Learn More

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It is quick and easy to receive your tax return with Direct Deposit on a Serve Prepaid Debit Card

  • 1

    Register

    for your Personalized Card online now. It will be delivered by mail in 7-10 days.

  • 2

    File your taxes

    and get your refund direct deposited into your Serve Account.

  • 3

    Use your refund

    to shop at millions of your favorite stores, pay bills, or withdraw cash for free at over 24,000 MoneyPass® ATMs.2

We have no hidden fees.

See our fee chart

Your guide to a simple and easy tax season

Before You File

Serve is a fast, easy, and reliable way to get your tax refund. Serve can help ease the stresses of tax season with fast access to your refund.

American Express Serve Tax Checklist

Here’s a handy checklist to remind you of what forms you might need. Download it here.

Need some help from a tax expert?

Filing your taxes can be complicated. Whether you choose to file directly with the IRS, or you choose to work with a tax professional like Jackson Hewitt, you can still have your refund direct deposited to your Serve Account.

Extra resources:

More information on filing your taxes can be found at the IRS’s official website.

Serve and Your Tax Refund

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Serve and Your Tax Refund

›› When You File
When You File

Getting your refund can be fast. Ensure your refund is added to your Serve Account with the guidelines below:

How to fill out your tax form for Direct Deposit

  1. 1. Log in to your account to view your Account number.
  2. 2. Serve Accounts have the routing number: 124071889
  3. 3. Select the option “Checking”.

Don’t Forget

1. You need to have an activated card in order for Serve to accept your tax return.

2. Make sure the primary name and social security number on your tax return match the information on your Serve Card.

3. If you’re filing jointly with your spouse, the first name listed on the tax form must match the information on your Serve Card.

›› After You File
After You File

Using Your Refund

Let Serve’s features and benefits help you get more out of your tax refund, year-round.

Your refund status:

Only the IRS will have the updated information on the status of your refund. American Express will notify you once your refund has been received, and is ready for you to access. Then you can use your refund anyway you want.

You can check your refund status anytime by using

Planning for your refund

Use this money management tool to help maximize the value of your refund.

Sample Refund

See Sample Refund

Choose the Card that’s best for you this tax season and beyond

Register online to get one of our Prepaid Debit Cards in the mail for free.

For more information on the Serve family, visit Serve.com

Frequently Asked Questions

  • Planning for Tax Season

    Can I have my federal tax refund added to my American Express Serve Account?

    Yes! With Direct Deposit, get access to your federal tax refund up to 2 days faster than a standard electronic deposit from the IRS1. Your tax refund will be added to your Account as soon as your return is processed and completed by the IRS. To check the status of your refund, please visit the IRS Where’s My Refund? tool, IRS2Go App, or by calling the IRS at 800-829-1954.

    If your state allows, you can Direct Deposit your state tax refund to your American Express Serve Account. Please consult your state for instructions.

    Why should I have my tax refund added to an American Express Serve Account?

    Because you can get you tax refund fast! With Early Direct Deposit, you won't have to wait to receive a check in the mail. And you’ll get to keep your full refund – no need to pay to have your refund check cashed, it is free to receive your tax refund on Serve. Once you have received your refund, there are many great ways you can use your refund. Check Use Your Card to see how.

    What do I have to do before filing my taxes on a Serve Account?

    When can I expect to receive my tax refund?

    There are two ways that you can file your taxes, either electronically (e-file) or by mailing a paper return. According to the IRS, most refunds are issued in less than 21 calendar days. If you choose to have your refund direct deposited onto a Serve Account, you could receive your refund up to 2 days faster than standard electronic deposit from the IRS1. The IRS provides the most up to date information on the status of your refund. Use the IRS Where’s My Refund? tool, IRS2Go App or the IRS Hotline (800-829-1954) to check your refund status – American Express does not have information on the status of your refund until it has posted to your Account. It will take 24-48 hours for your funds to be available on Serve after your refund has been released by the IRS.

    • If you have e-filed your tax return, you can start to check your status within 24 hours after the e-filed return has been received
    • If you have printed and mailed your tax return, you can start to check your status 4 weeks after you mail your paper return.

    Where can I go for additional information about planning for Tax Season?

    Please consult the IRS Frequently Asked Questions for any other inquires specific to your Tax Refund.

    Please visit our Tax Resource Center, or if you are a customer Tax Command Center for more information.

  • Filing your Taxes

    How do I fill out my tax forms to have my refund added to my Serve account?

    In order to successfully add your tax refund to your Serve Account, please make sure to follow these steps:

    1. The primary name and Social Security Number on your tax return matches the name on your Serve card exactly.
    2. In the refund Section:
    • Fill in your Serve routing number (this will be the same for all customers): 124071889
    • Fill in your 16-Digit Serve account number (this is unique to your Account)
    • Select "Checking" as the type of account

    [Include sample image of refund and where information goes]

    How do I find my Account and Routing information?

    Log in to your American Express Serve Account to view your Direct Deposit Routing and Account numbers. This information will only be available if you have activated your Personalized Card that you received in the mail.

    Can I get my tax refund added to my Account if I am filing jointly?

    Yes. However, in order to avoid a delay in receiving your funds, the primary name on the account must match the name and social security number that we have on file. If you are listed as the primary name on the account, you cannot be listed as "spouse" on your tax return. If this is not filled out correctly, your refund could be rejected, resulting in a potential delay in receiving your funds from the IRS.

    How many refunds can I receive on my Account?

    There is a limit of two tax refunds per calendar year per Account. You could receive both a federal and state refund on your account for a total of two refunds.

    Can I receive tax refunds for other people on my Account?

    No. In accordance with IRS guidelines, you cannot Direct Deposit someone else's refund to your Account. In this case, the deposit of the tax refund will be rejected.

    If you have a Subaccount that is used by another person, you cannot receive a tax refund for that person on your Serve account.

    Where can I go for additional information about filing my taxes?

    Please consult the IRS Frequently Asked Questions for any other inquires specific to your Tax Refund.

  • Staying Informed After You File

    How do I check the status of my refund?

    You can check that status of your refund on the IRS Where’s My Refund? tool, the IRS2Go App, or by calling the IRS at 800-829-1954. The IRS information is updated every 24 hours. American Express Customer Service does not have information on the status of your refund until it has posted to your Account. According to the IRS, most refunds are issued in less than 21 calendar days. It will take 24-48 hours for your funds to be available on Serve after your refund has been released by the IRS. You will receive an email from Serve once the refund has posted to your Account.

    How can I use my tax refund?

    • Use your Card for purchases

    Once your refund is added to your account you can use the money to make purchases with your card in store and online at millions of merchants that accept American Express® Cards worldwide.

    • Paying bills

    You can pay bills using your card on a merchant website, or by using Online Bill Pay.

    How much of my refund can I withdraw at once?

    • Withdraw from ATMs

    You can withdraw your tax refund at over 24,000 Free MoneyPass® ATMs, or from other ATMs nationwide for a fee. You can withdraw up to $750 a day – if you are expecting a large tax refund, you will need to plan to withdraw your refund over multiple days due to daily ATM withdrawal limits. The full schedule of American Express Serve Account limits can be found here. If you have issues with your ATM PIN or forgot your PIN, please login to Reset your PIN.

    • Serve Cash Pickup Powered by Ria

    You can also cash out your tax refund at over 4,500 Walmart locations for a fee. You can cash out up to $2,900 of tax refund dollars direct deposited to your Account. Please visit serve.com/cashpickup for complete details.

  • Available on the App Store
  • Android App on Google Play
  1. 1 Faster access compared to standard tax refund electronic deposit and subject to IRS submitting refund information to the bank before release date. IRS may not submit refund information early.
  2. 2 Transactions at non-MoneyPass® ATMs have a $2.50 American Express Serve fee. ATM operator fees may also apply. See serve.com/atm for details.
  3. 3 Data rates may apply.
  4. 4 Earn 1% Cash Back on purchases (less returns/credits) rounded to the nearest dollar, added to your Account after you use your Card. Rounding purchases to the nearest dollar means that you won’t earn a fraction of a penny in Cash Back. For example, a purchase of $0.01-$0.49 rounds to $0.00 (you don’t earn Cash Back), a purchase of $0.50-$0.99 rounds to $1.00 (you earn $0.01 Cash Back), and so on. The Serve Cash Back Card is the only prepaid Card/Account with 1% Cash Back on purchases, not limited to select merchants or select purchases. Cash Back is typically applied to your Account promptly after your purchase, but could take up to 60 days. Cash Back can be redeemed and used only for future purchases made with your Card and cannot be redeemed for cash or otherwise exchanged for value. Subaccounts are not eligible to earn Cash Back. ATM transactions, fees and Serve Online Bill Pay are not purchases and do not earn Cash Back. For full terms and restrictions, see the Cash Back User Agreement.
  5. 5 The Serve Cash Pickup service is provided by Ria pursuant to Ria's Terms and Conditions and Privacy Policy and the Serve Consumer User Agreement and is subject to all applicable laws and regulations. Service is available in all 50 United States and Puerto Rico. For tax refunds that are Direct Deposited to your Account, the daily withdrawal limit will be the lesser of (i) $2,900 and (ii) the tax refund amount. Arizona and Oklahoma Accountholders are only eligible for a $900 daily withdrawal limit. Per-transaction limit of $499.99 applies to withdrawals picked up in Arizona. Fee of $3.49 for each withdrawal up to $500, $6.49 for each withdrawal of $500.01–$900, and $9.49 for each withdrawal of $900.01–$2,900 applies. Other limits and terms and conditions apply. Visit serve.com/cashpickup for complete details.
  6. Ria is a registered trademark of Continental Exchange Solutions, Inc. dba Ria Financial Services, licensed as a Money Transmitter by the Department of Financial Services of the State of New York; licensed by the Georgia Department of Banking and Finance, NMLS ID 920968; and authorized independently or through its affiliate, Ria Financial Services Puerto Rico, Inc. OCIF LICENSE NUMBER TM-2014-031, to operate as a Money Transmitter in all United States' jurisdictions where it conducts business. Neither Serve nor American Express Travel Related Services Company, Inc. is responsible for Ria’s acts or omissions in its provision of Serve Cash Pickup services.
  7. Serve Cash Pickup orders can be picked up during Walmart store hours (typically 9:00 a.m. to 9:00 p.m. local time, but hours may vary) at any Walmart MoneyCenter or customer service desk in the state or territory you specified in your order. To pick up your Serve Cash Pickup order, you must (i) complete a receive money form at the Walmart MoneyCenter or customer service desk; (ii) present a valid government-issued photo ID; and (iii) provide your pickup reference number and completed receive money form.

Currently there are no cash reload locations in the US Virgin Islands.

The American Express Serve® family of reloadable prepaid accounts are available to U.S. residents who are over 18 years old only (or 19 in certain states) and for use virtually anywhere American Express® Cards are accepted worldwide, subject to verification. Fees apply. Other eligibility and restrictions apply. For complete details please visit serve.com/legal to view the applicable Consumer User Agreement for each Serve reloadable prepaid account.

American Express Serve Service and Card are provided and issued by American Express Travel Related Services Company, Inc., 200 Vesey Street, New York, N.Y. 10285. American Express Travel Related Services Company, Inc. is licensed to engage in the transmission of money on behalf of the public. Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.

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