American Express Serve® Prepaid Card with Jackson Hewitt®
Get your tax refund up to 2 days FASTER than standard direct deposit1
American Express
Serve® Card
- Get your IRS refund up to 2 days faster than standard Direct Deposit.1
- All the features and benefits of an American Express Prepaid Account.
Access Money
FREE ATM Withdrawals
Free ATM withdrawals at over 30,000 MoneyPass® ATMs nationwide.2
Everyday Purchases
Use Serve virtually anywhere American Express® Cards are accepted.
Free Online Bill Pay
Save time and postage by paying bills online.
Cash Pickup Powered by Ria®
A convenient way to get cash at Walmart®. Pick up as much as $2,900 at once.3
Serve Money Transfer Powered by Ria®
Send cash to anyone from anywhere. Cash is ready for pickup at Walmart in minutes.3
Add Money
Free Direct Deposit
Get access to your money up to 2 days faster with Direct Deposit.4
Mobile Check Capture by Ingo® Money
Cash your checks in minutes through Mobile Check Capture by Ingo® Money with the Serve Mobile app.5
Cash Reloads
Load Cash on your Prepaid Card at over 45,000 locations including:
Manage Money
Mobile App
Use the Serve Mobile App6 to check your balance, view transactions, pay bills and more. Download the iOS or Android app.
Subaccounts
Up to four additional Cards to help manage family spending.
Reserve Accounts
Set aside money for a big purchase and more.
Send & Receive
Serve Account holders can send and receive money between other Serve Accounts for Free.
Card Membership Benefits and Services
Fraud Protection
If your American Express Serve Card is lost or stolen, we protect the Card Member against fraudulent purchases.
American Express Customer Service
Backed by American Express 24/7 Customer Service.
Amex Offers
Save at places you love to shop, dine and more.
FDIC Insurance
Money held in registered American Express Serve Accounts is eligible for FDIC pass-through insurance. Temporary Card funds are not FDIC insured. For more information, please visit serve.com/FDIC.
Purchase Protection♦
Shop with added confidence and Purchase Protection♦, which can help protect eligible purchases made with the Card against accidental damage and theft for up to 120 days from the date of purchase. Please read important exclusions and restrictions.
Have a Card Already?
I received a Temporary Card in a Jackson Hewitt office.
Your Temporary Card was registered with us during your visit to the Jackson Hewitt office.
To complete your account set up, follow these steps:
1 Check your inbox for an email from Serve with a link and instructions to set up your online Account.
2 Create your username and password to Log In and manage your account online or through the Mobile App.6
3 Your Permanent Card will arrive in the mail within 7-10 business days of setting up your online Account.
I received a Permanent Card in the mail.
Activate your Permanent Card. Start using it right away.
Activate Now
Cash Pickup Powered by Ria®
Cash is ready for pickup at Walmart in minutes3
1. Log in to your Account
Select "Withdraw Money", click on Serve Cash Pickup Powered by Ria and follow the steps provided.
2. Choose Amount
Select how much cash you'd like to withdraw and in which state the money will be picked up. You can visit any Walmart in that state to pickup the cash.
3. Pickup Cash
Cash will be ready for pickup at Walmart in minutes. Valid government-issued photo ID is required.
- 1 Faster access compared to standard tax refund electronic deposit and subject to IRS submitting refund information to the bank before release date. IRS may not submit refund information early.
- 2 Transactions at non-MoneyPass® ATMs have a $3.50 American Express Serve fee. ATM operator fees may also apply. See serve.com/jacksonhewitt/atm for details.
- 3 The Serve Money Transfer and Serve Cash Pickup services are provided by Ria (defined below) pursuant to Ria's Terms and Conditions and Ria's Privacy Policy and the American Express Serve Consumer User Agreement. Pickup is available in all 50 United States and Puerto Rico.
- For Serve Money Transfers, the daily transfer limit is $2,500 across all of your Serve Accounts. A fee of $4.99 for each Money Transfer up to $50, $8.99 for each Monday Transfer of $50.01 - $1,000, and $16.99 for each Money Transfer of $1,000.01-$2,900 applies (for tax refunds or refund advances received via Direct Deposit, the daily limit will increase to the amount of the tax funds, up to $2,900. The daily limit will be the lesser of the tax funds amount or $2,900. Once the remaining tax funds amount is $2,500 or less, the $2,500 daily limit will apply). Other limits and terms and conditions apply. Visit serve.com/jacksonhewitt/moneytransfer for complete details.
- For Serve Cash Pickup transactions, a $2,500 daily Cash Pickup limit applies; provided, that for Cash Pickup transactions related to tax refunds or refund advances that are Direct Deposited to your Account, the daily Cash Pickup limit will be the lesser of (i) $2,900 ($2,500 in Arizona) and (ii) the tax funds amount, until you have withdrawn the tax funds amount. A fee of $3.49 for each Cash Pickup up to $500, $6.49 for each Cash Pickup of $500.01-$1,000, and $9.49 for each Cash Pickup of $1,000.01-$2,900, applies. Other limits and terms and conditions apply. Visit serve.com/jacksonhewitt/cashpickup for complete details.
- Serve Money Transfers and Serve Cash Pickup transactions can be picked up during Walmart store hours (typically 8:00 a.m. to 8:00 p.m. local time Monday through Saturday and 10:00 a.m. to 6:00 p.m. Sunday, but hours may vary) at any Walmart MoneyCenter or customer service desk.
- Ria is a registered trademark of Continental Exchange Solutions, Inc. dba Ria Financial Services, licensed as a Money Transmitter by the Department of Financial Services of the State of New York; licensed by the Georgia Department of Banking and Finance, NMLS ID 920968, LICENSE NUMBER 18943; and authorized independently or through its affiliate, Ria Financial Services Puerto Rico, Inc. NMLS ID 1686588, OCIF LICENSE NUMBER TM-031, to operate as a Money Transmitter in all United States' jurisdictions where it conducts business. American Express Travel Related Services Company, Inc. is not responsible for Ria's acts or omissions in its provision of Serve Money Transfer or Serve Cash Pickup services.
- 4 Faster access compared to standard payday electronic deposit and subject to your employer submitting paycheck information to the bank before payday. Your employer may not submit paycheck information early.
- 5 The Mobile Check Capture by Ingo Money service is provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions and the First Century Bank and Ingo Money Privacy Policy. All checks are subject to approval for funding in Ingo Money's sole discretion. Approval usually takes 3 to 5 minutes but can take up to one hour. Fees apply for approved Money in Minutes transactions funded to your Account. See serve.com/jacksonhewitt/fees for details. Additional terms and conditions and limits are associated with your use of the Mobile Check Capture by Ingo Money service through the Serve Mobile app. See serve.com/jacksonhewitt/legal for details. Data rates may apply.
- 6 Data and message rates may apply.
- ♦ Purchase Protection is underwritten by Virginia Surety Company, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Coverage is determined by the terms, conditions, and exclusions of the Policies applicable to your Card and is subject to change with notice. This document does not supplement or replace the Policy. Shipping and handling costs for the purchase will not be refunded. Certain purchases are not covered, e.g. items lost by Card Member, consumable and perishable items, motorized vehicles and their parts or accessories, or normal wear and tear. Other important exclusions apply. You will only be reimbursed for the amount charged to your eligible Card; coverage is limited up to $1,000 per occurrence; not to exceed $50,000 per Card Member account per calendar year. You may be required to send the purchased item to us, in which case we will reimburse you for that shipping cost. This product provides secondary coverage. This means it pays eligible benefits not paid by any primary insurance that you have. For full Terms and Conditions, see serve.com/ppterms.
Currently there are no cash reload locations in the US Virgin Islands.
The American Express Serve® family of reloadable prepaid accounts are available to U.S. residents who are over 18 years old only (or 19 in certain states) and for use virtually anywhere American Express® Cards are accepted worldwide, subject to verification. Fees apply. Other eligibility and restrictions apply. For complete details please visit serve.com/jacksonhewitt/legal to view the applicable Consumer User Agreement for each Serve reloadable prepaid account.
American Express Serve Service and Card are provided and issued by American Express Travel Related Services Company, Inc. 200 Vesey Street, New York, N.Y. 10285. American Express Travel Related Services Company, Inc. is licensed to engage in the transmission of money on behalf of the public and is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID# 913828. Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses, and other disclosures.
All users of our online services are subject to our Privacy Statement and agree to be bound by our Terms of Service. You can set preferences with .
© 2020 American Express Travel Related Services Company, Inc. All rights reserved.
